1 year warranty

Buy with complete peace of mind with JR MARITIME

At JR Maritime, your satisfaction is our priority. That's why we guarantee all our products for 1 year, so you can fully enjoy your purchases with complete peace of mind.

What the 1-year warranty covers

Our guarantee applies to all products purchased on JR Maritime and covers:

  •   Manufacturing defects : Any problem related to the design or manufacturing of the product.
  •   The malfunctions : A failure or defect that prevents the product from functioning properly under normal conditions of use.

Conditions of application

To benefit from the guarantee, you must meet the following conditions:

  1. Proof of purchase required : Keep your invoice or confirmation email as proof of purchase.
  2. Normal use : The product must have been used in accordance with the manufacturer's recommendations.
  3. Complaint within the time limit : Any claim must be made within the warranty period (1 year from the date of purchase).

What the warranty does not cover

The 1-year warranty does not apply in the following cases:

  • Normal wear and tear due to use.
  • Damage caused by misuse, neglected maintenance or incorrect installation.
  • Unauthorized modifications or repairs.
  • Damage caused by external factors (shocks, fires, floods, etc.).

How to make a complaint?

If you have a problem with a product, here are the steps to follow:

  1. Contact our customer service : Send us an email via our online contact form or call our customer service.
  2. Provide the necessary details : Include your order number, a description of the problem and, if possible, photos of the defective product.
  3. Processing your request : After analysis, we will offer you a suitable solution (repair, exchange or refund).

Our commitment

We are committed to handling every complaint as quickly as possible and providing you with a quick and effective solution. With With JR Maritime , you benefit not only from quality products, but also from after-sales service that listens to you.

For any questions or assistance, contact us today. We're here to help!